Siemens Information Systems To Expand BPO Operations

Sunday, May 01, 2005

MUMBAI: Siemens Information Systems (SISL) Ltd, one of the leading Systems Integrators and a total solutions provider will be expanding its business process outsourcing (BPO) operations in the next 6 months from the current 50 agents to 200 agents. SISL’s Managing Director Anil Laud said that this could grow to a ‘couple of 1,000’ agents in the next 18 months. The BPO business of the company had commenced a year back and is called Siemens Shared Services. Mr Laud added that this name might undergo a change. When set up, the shared services were restricted only to Siemens. The company has recently exten-ded its services to Siemens’ customers. SISL has also signed a distribution agreement with VocalTec Communications, a telecom equipment provider offering packet voice solutions for carriers and service providers. SSIL will offer vocaltec’s end-to-end solutions, both hardware and software, along with its own system integration services for third party software vendors within India and neighbouring regions excluding Nepal and including the Middle East.

VocalTec’s solutions include international and long distance calling, voice VPN, calling card, excha-nge carrier and ‘surf & call’ e-comm.

VocalTec also plans to offer intra-state voice over Internet protocol (VoIP) services as soon as the concept receives regulatory approval. VocalTec’s vice-president sales (Asia-Pacific) Zwicka Ben Zion says, “We have the solution ready for the intra-state Internet telephony market, once the telecom regulator agrees to its use we will introduce the system in India.” He said domestic and global market trends would induce the telecom regulatory authority of India to allow use of VoIP by way of mobile phones.

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