Nasscom introduce exams to improve outsourcing quality
Nasscom which is National association of software and servicing companies have launched national entry exam to improve quality of graduates who are recruited into call center and IT positions in the outsourcing industry. Initially this three month pilot will run in Bangalore, Delhi and Mumbai. It will cover 36 K IT and business process outsourcing companies and 15000 graduates. Aim of this exercise by Nasscom is to improve graduates and make big trainable work force into an employable work force. It is believed that Indian BPO and software outsourcing companies are employing around 350,000 people. But current employers are under very high pressure because of high attrition rate and lack of competent staff. By 2009, this industry will require around 1 million skilled people and thus companies will be under more pressure in managing their staff. Skill test by nasscom includes listening and typing skills, verbal ability and spoken English, numerical and analytical skills etc. After successful completion of this pilot project, nasscom will start national roll out which will result in the saving of around 50% cost of recruitment.