Issue of Software OutsourcingSaturday, December 17, 2005
There has been continuous arguments that software outsourcing being cheaper in terms of cost-reduction involved and provides access to superior, real-time serve and specialized knowledge are especially inviting demands from regulators, corporate management, and boards. The management principals of the worldwide enterprise are now thinking of security practice for global network services. the risk involved in software outsourcing is larger in terms of outsourcing, whether the questions involving outsourcers could be trusted? The very idea of giving control of thickheaded but absolutely professional procedure to an outside group- can be a recipe for trouble. How to ensure that the client is provided by optimum services?
The Meta trend of such a structure will definitely continue in a larger bundle of infrastructure with value services, meeting client’s demand. Entrepreneurs need not worry, if they do their basic analyses before approaching things in a sensible manner. Their security could be taken care of, if they follow these analyses:
It is important for any entrepreneur to go through site-check to make sure that the site is not run by some couple of cheap losers who have beepers in an office suite. If possible, references will also be good.
It is necessary to get updated with the latest publications with news, magazines and tones of sites so that the Information Technology Outsourcing research has sound knowledge about all the grounds of software outsourcing. IT analyzer should have complete knowledge about the market and the trends opted by the large companies to increase their productivity level. Discussing on various issues related to IT will also give better idea about the business bureau.
The entrepreneur of the firm must also make certain that the security provider is essentially honest; the enterprise must ensure that it’s getting the service it needs. The service-level agreement should be strong enough to sustain. There should be complete security check before the agreement or commencement is done.
An idea is considered among the analyst that “the social aspects of internal security threats are possibly migrated with an outsourcer by the reduced social interaction with employees.”
Security regarding insurance and third party suppliers, software licenses, ownership information, contract duration, and commencement are important factors to be considered before offshore outsourcing. The outsourcer should have adequate public liability insurance against loss or liability through injury or damage. There is a proper need for an agreement as to which party will hold and which party will administer between the purchaser and other third party suppliers. The third-party should have software licenses to provide outsourced services. any licenses currently held by the purchaser that relate to services being provided may need to be extended and so there is a need for flexible contracts to come into existent.
The commencement date of the contract should be decided in prior to minimize the transition difficulties. The length of term will entirely depend upon the nature of the offshore outsource services and the business requirements of the purchaser. The historical roots regarding the security procedures should involve large numbers of financial businesses outsource both its security and transportation security to companies that focus on these services.
System specification, Access and Service level agreements
There should be defined specification regarding the function, performance and availability of the system. The reliability of the service level hugely depends upon the system specification.one is Maintaining standard of quality and second one is Response time regard to system availability.
Surveys and analysis of performance data is helpful in measuring and monitoring service levels such as a system response and job turn around times. The documents could be ineffective unless the purchaser has practical and realistic remedies in the event of non-performance. There should be a review period to cover changing client’s requirements and new technology provided by the software outsourcer.
The levels of security about the information provided are required to protect confidentiality. Unauthorized access to information will require rigorous planning, implementation, and management. Last but not least, for software outsourcing service, we need to ensure that the documents will be protected and confidential and agreed with regard to their responsibilities and obligations.