Direct Support value of Offshore Outsourcing –Saturday, February 11, 2006
For the Offshore Outsourcing organizations that are continuously looking at the factors regarding how to enhance direct support for their employees and clients, you can end your search here. There are a number of ways that a vendor can add value to the service equation as follows.
With the focusing on Core Capabilities: With the process of leveraging by the Offshore Outsourcing vendor, the infrastructure of business can support services to their clients. They can focus on core capabilities and concentrate corporate resources on Software Development product, marketing, sales, and operations, the customer can be more effective in bringing their products to market and growing their company businesses.
With avoiding of Service Infrastructure Investments and Planning: An experienced personnel in Offshore Outsourcing industry, will see growth in businesses more quickly without planning and investment that is often needed in personnel resources, support systems and capital assets to scale the infrastructure for quality service and support delivery.
By eliminating the competitive conflicts of interest: It would be important for organizations to look for independent Offshore Outsourcing Development decision that focus solely on support and infrastructure services for the Information technology industry and do not sell software. This helps in eliminating possible competitive threats and reduces revenues to Offshore Outsourcing competition.
Enhance Product Brand: The customer’s product brand is enhanced by giving top and self service offerings through an Offshore Outsourcing with a reputation for quality services delivery. The quality service and support are important criterion for buying in the technology marketplace.
Service subcontractor’s management: By using the Offshore Outsourcing service provider as the single point of contact for all technology-based infrastructure services to minimize the time, effort and cost of managing multiple services subcontractors and clients. Service providers also give clients with streamlined, proven systems for on-line service information; the approach ensures quality services to be delivered to the customers.
By preserving investment of technology inventory: Customer should seek an Offshore Outsourcing service provider that offers different service options for designs to extend the useful life of the technology. These options will offer cost effective and warranty service plans that lengthen the lifetime by systems of high services.
Speed of technology solutions: By augmenting a customer’s Information Technology firm with selective skills or technicians in remote locations, technology solutions should implemented faster, which allows clients to realize the earlier benefits.
Augmentation of internal IT Staff: Offshore Outsourcing customer finds that contracting for service delivery instead of investing in IT-personnel for a support function provides cost effective coverage that reduces management issues of recruiting, training and maintaining certified, skilled supportive staff or employee.