Offshore Outsourcing is in DilemmaTuesday, March 07, 2006
Moving the IT services and application for the development has given lots of flexibilities to the IT managers. This process of sending work overseas of business processes like claims processing and many more are growing rapidly also. Still one area for overseas services like Technical Support for IT systems and infrastructure hasn’t caught on yet and for that area Offshore Outsourcing is in Dilemma. In present world overseas support for production IT systems is a niche area and has lots of potential. As it is new, best practices for Offshore Development haven’t emerged that much in this area. Users are careful, given that this type of Offshore Outsourcing engages access to mission-critical production and development systems and raises new concerns regarding the issues like security, privacy and protection of intellectual property and many more.
The way of Offshore Outsourcing
There is one more possibility if such work is done by the way of Offshore Outsourcing. Experts believe that if companies would send such work to overseas service providers, it will lose in-house proficiency in those skills and areas. Infrastructure outsourcing is the decision which would take a long-term and not that much easy to take it back as it sounds. Areas like financial services industry that has been aggressive regarding the use of IT Outsourcing services, recently tried to develop a set of best practices for shifting development, production and infrastructure support overseas. Experts believe that Offshore Development for applications is fairly easy and there is no access into development or production systems. Financial services companies are supporting the FTSC efforts because they know that without some kinds of firm industry standards, every bank would end up inventing their personal processes.
Principles that make firms more comfortable with outsourcing technical support could help enlarge the use of overseas IT services. But if the some complexities would remain uncovered than it could also have the opposite effect on these companies and slow down the market. Several offshore service providers are in serious efforts to reassure US companies about their security standards and qualitative services with the set strict rules. They also are giving the assurance that their employees can bring into work, forbidding them from carrying in laptops, mobile phones and handhelds or anything that can be utilized to steal a company’s intellectual property as a part of the security services.
Advances in another Information Technology field may help make Offshore Outsourcing of technical support more possible. Security and privacy laws have encouraged the development of data-masking technologies which could cover client’s private data and informations. These technologies can also defend data handled by overseas service providers.
Here overseas parties also required to find ways to stop trade secrets from falling into the hands of their opponents. That could mean stopping an overseas service provider from working with opponents or finding ways to separate the work. Another step in Software Outsourcing is to stop the service provider’s employees from seeking work with an opponent company over the period of time. All these can be useful and may make the Offshore Outsourcing of infrastructure possible.