IT outsourcing exports of India became more than $18 billion in the previous fiscal year, actually that is grew up by thirty five percent from the last year’s annual growth. If India would not focus on multi-dimensional and innovation services, it might potentially accelerate only IT Outsourcing exports by an enormous twenty billion dollars by fiscal year 2010.
In India’s total IT outsourcing exports, U.S. accounted it about sixty eight percent and Europe is accounting twenty four percent. About thirty five percent of Information Technology export services by India and sixty five percent of the exports form Business Process Outsourcing, call center, and related services to these sectors such as Knowledge process outsourcing that came from entirely owned operations in India by MNC.
Number of multinational organizations, technology firms and user companies have set up Application Development Outsourcing, BPO, and call center franchisees in India while at the same time Indian IT Outsourcing companies are offering services to Europe and American based organizations.
Currently, India’s Business Process Outsourcing industry is employs more than one million people and it is the figure according to survey study, and those jobs were not created only in the big cities (metro and mega) but in smaller towns too. Due to high demand of Indian software, BPO services, Call center the industry faced a shortage of employees that is particularly sensitive in an industry of BPO & call center. The industry will have to improve its process and services to add greater value and after sell services to the clients and improve the productivity in IT Outsourcing industry.
Staff’s salary have been increased in Software Development Industry due to shortage of staff, and organization were able to contain at times even lower their costs by better utilization of resources, low infrastructure costs, decreased telecom tariffs and broadband connection cost.
Now for the long term, India’s Information Technology outsourcing industry would have to forge ties with educational institutions for ensuring a larger supply of quality IT – professional for the industry, itself.
Another study report says that the nation’s IT Outsourcing Exports and services are expected to grow by in-between thirty to thirty percentages in the next year. In this year, exports of Information Technology software grew by 30.5 % to achieve $12 billion, while exports of BPO, Call center and related services grew by 44.5 percent to reach $5.2 billion. Despite fierce opposition in the previous year for Offshore Outsourcing from politicians and employee’s union in USA the growth in IT outsourcing exports came swiftly.