Software Outsourcing Issues
10. Walking away from the deal
This is the hardest part of software outsourcing. It is not easy to walk away from deal when project is at half way mark. One out of every four offshore deals fail. Reason are many - communication gap, differences between technical members of client and service providers, mismatch between expectation of client and performance of provider etc. It is costly to both parties and whenever possible it should be avoided.
When project does not move on course, we try and figure out why its not moving on course. We try to get as much information and problems from the developers and the clients for analysis. Based on that, we try to find solution. Communication is key in solving problem and we emphasize on communication, communication and more communication. If all approaches fail, we discuss with client for proper exit which can minimize client loss.