Finance

Boosting Performance for Workplace Safety Solutions

We digitized workplace injury management by automating claims, reporting, and return-to-work workflows through a secure SaaS platform.

Overview

The client's platform delivers online systems for managing workplace safety, employee health, and compensation claims. While the platform offered configurable options for wellness and compliance management, it faced operational hurdles including slow page load times, system crashes during peak usage, concurrency issues, and code inefficiencies. TatvaSoft was engaged to diagnose and resolve these performance challenges.

Customer

A leading Australian health insurance provider offering workplace injury management and workers' compensation solutions across multiple industries.

Australia

Boosting Performance for Workplace Safety Solutions case study

Challenge

User Experience

Simultaneous data access can lead to an inconsistent user experience.
App Efficiency

Code bloats lead to reduced efficiency and increased maintenance costs.
User Engagement

Low user engagement due to slow page loading time.
System Downtime/Crashes

During peak usage time, the system experiences downtime and frequent crashes.
Resources and Expertise

The client faced challenges in detecting and resolving the performance issues effectively.

Solution

1. Application Level

Concurrency Issues/ Timestamp Coding

Using timestamps in the code helps solve the concurrency issues and ensures data accuracy during simultaneous operations.
Code Optimization

Analyzed all the JavaScript and CSS files in the codebase. Removing the unused files improved the app's efficiency and performance.
Image Optimization

Minimized the size of all images without compromising their quality, resulting in improved page load times and an enhanced user experience.
Pagination Implementation

Reduced the page load times through pagination. It also helps minimize script failures when working with large sets of data.
Offloaded PDF Generation

Moving the PDF generation process out of the system results in faster page load response times.

2. Database Level

Query and Schema Accuracy

Validated queries, schemas, and stored procedures to ensure they meet expectations. This helps ensure they don’t make any incorrect entries that might put a risk in database integrity.
Volume Testing Preparedness

Performed database configuration, allowing it to manage higher user volumes without breaking down during load testing.

3. Overall System Improvements

Code Optimization

Eliminating errors and removing unused code made the app lighter and more efficient.
Improved Response Times

Significant improvement of 45% in response time due to the tuning of queries and overall performance.
Automated Testing Benefits

Implemented automation testing along with performance benchmarks to identify bottleneck issues.
Resource Planning

Leveraged performance data for efficient resource allocation.
Monitoring Thresholds

Designate appropriate monitoring thresholds using performance test data.

Expertise

Tools & Technologies

Apache JMeter
Fiddler
GTmetrix
PageSpeed Insights
W3C Markup Validation
W3C CSS Validation

Result

The client’s business has significantly improved after we addressed their app’s performance challenges. The new system now offers a seamless user experience, leading to higher customer satisfaction and retention rates. Thorough software testing provided streamlined app operations resulting in reduced maintenance costs and increased app efficiency. This allows the team to focus more on business growth and innovation. The issue of user engagement was addressed with faster and more reliable data management solutions, allowing them to scale their business operations seamlessly. A proactive approach to error management, combined with improved system stability, enables them to consistently deliver high-quality services and maintain business success.

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Tatvasoft is a reputed CMMI level 3 software and mobile app development company. When it comes to software development companies, Tatvasoft strives to be the best.

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