ISV (Independent Software Vendor)

Gen AI for Telecom Company

Enterprise GenAI knowledge platform empowering employees with secure conversational search, intelligent assistants, and AI-driven workplace productivity.

Overview

Our multinational telecom partner wanted an AI tool that allows corporate employees to get accurate and adaptive insights in real time. They envisioned a quick, intuitive, and secure conversational platform where users can ask queries in their language, and the AI-powered tool analyzes shared libraries and company documents to provide appropriate answers while maintaining complete data privacy.

Customer

A Japan-based telecommunications leader focused on improving workforce productivity through responsible AI adoption and digital innovation.

Japan

Challenge

The client specifically requested that their Gen AI tool should not require complex setup or training. They want to protect organizational knowledge while making it easily accessible to employees, all while maintaining privacy.

We were tasked with building an AI-powered solution for a telecom company to help its employees easily access organizational knowledge and gain valuable insights with confidence.

The primary concerns for our development team while building an AI-powered conversational platform were:

Creating a conversational AI interface that analyzes web sources, internal documents, and SharePoint libraries to provide accurate and context-based answers to employees.
Offering employees a centralized platform to upload and manage diverse forms of content, including public URLs, Word documents, and PDFs.
Using multiple AI models like DALL-E3 and GPT-4 to empower the platform to generate text and image-based answers required for both simple queries as well as complex analytical use cases.
Designing a robust admin interface capable of handling predefined prompt templates, access control, model tokens, and user roles.
Providing built-in libraries and guided assistants to help employees create effective AI prompts tailored to business functions in domains such as finance, HR, and legal.
Delivering a secure architecture that prevents external data access and protects confidential information.

Solution

Leveraging our hard-earned expertise and experience, our team successfully transformed the client’s idea into reality. We delivered a Gen AI, an AI-powered platform with the following associated modules:

Conversational First

This module allows users to upload and integrate diverse content types, such as company-managed information from SharePoint, public web data, images, and documents, into the platform for enhanced interactions. Featuring an interactive interface, the platform is powered by AI engines like DALL-E and ChatGPT-4 to generate precise answers.
Prompt Wizard

This feature streamlines the prompt creation process for employees by offering a wide range of templates, each tailored to specific business functions. It enables users to select or craft accurate prompts for the LLM.
LLM General Knowledge

Employees can use LLMs to gain general knowledge through task-specific questions or prompts. LLMs on this platform are powered by ChatGPT-4 and DALL-E to address a variety of queries submitted by employees.
Custom Web Search

Employees can request specific web data or components by pasting a relevant URL.
Excel Agent

This feature enables employees to upload an Excel file containing necessary information and inquire about any data or components within the file. The system generates accurate responses and provides information related to the uploaded Excel file.
Multi-language Capabilities

The platform supports multiple languages for front-end and template management, ensuring accessibility for employees across different regions.
User Notifications

This feature handles all alerts and notifications on the platform, keeping users informed about important tasks and updates.
System Administration

The platform includes a robust admin panel to manage templates, profiles, users, access, permissions, and Corporate SharePoint sites for indexing. Administrators can oversee all AI models on the platform, including their token usage. System administrators have the authority to monitor alerts and notifications and manage API consumers to ensure platform operations remain controlled, secure, and efficient.

Expertise

Development Platform

.NET Core

Server

Linux (Azure)

Database

PostgreSQL

LLM Integrations

Chat-GPT-4o
Chat-GPT-4o mini
DALL-E3

Tools & Technology

Angular
.NET Core
Docker
Kubernetes
Microsoft Azure
Service Bus
Azure DevOps
Python
Flask

Result

TatvaSoft offered a Gen AI platform with features that helped the client achieve their business goals efficiently. It provided employees with an AI-based interactive online space to access both general and organizational information. This platform streamlines knowledge management and boosts productivity through task-specific prompts. More importantly, with conversational AI and multi-LLM support, employees can gain real-time insights, leading to informed decision-making and enhanced operational efficiency.

Ready to Build Your Custom Application Solution?

Tatvasoft is a reputed CMMI level 3 software and mobile app development company. When it comes to software development companies, Tatvasoft strives to be the best.

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