Health & Insurance

AI-Enabled Virtual Clinic Platform

Enabled AI-powered clinical documentation, telehealth consultations, and automated Medicare claims processing for a mental health services provider.

Overview

Managing patient referrals, appointments, clinical information, virtual consultations, prescriptions, billing, and reporting across multiple users and care settings was the client's biggest challenge. TatvaSoft developed HealthReach, a secure web-based virtual clinic platform that centralizes mental healthcare workflows, enabling clinicians, patients, and administrators to coordinate end-to-end care through a unified system.

Customer

An Australian healthcare organization providing comprehensive mental health services through psychiatrists, psychologists, and multidisciplinary care teams.

Australia

Challenge

Existing processes created administrative overhead and made coordination between patients, clinicians, administrators, and external healthcare services difficult. To address these challenges, the client decided to develop HealthReach, a secure web-based virtual clinic platform that could centralize patient care workflows, support telehealth consultations, automate appointment reminders, enable electronic prescriptions and healthcare claims, and generate structured clinical notes from doctor-patient conversations while maintaining data privacy, interoperability, and regulatory compliance.

Difficulty in centrally managing patient referrals, appointments, clinical records, prescriptions, billing, and reporting across clinicians, patients, and administrators.
Need to securely integrate multiple healthcare services, including telehealth, HealthLink/HL7, eRx, Medicare, DVA, HI Services, payments, and patient notifications.
Ensuring sensitive patient and clinical information remained secure, confidential, traceable, and compliant with applicable Australian healthcare and privacy requirements.
Automatically transcribing doctor-patient conversations and generating accurate, structured clinical notes and SOAP summaries for both virtual and in-person consultations.

AI-Enabled Virtual Clinic Platform Case Study

Solution

Our team of experts studied the client’s mental healthcare workflows and analysed the operational challenges involved in managing referrals, appointments, consultations, prescriptions, billing, reporting, and communication across multiple users. Accordingly, TatvaSoft developed HealthReach, a secure web-based virtual clinic platform that enables clinicians, patients, and administrators to coordinate end-to-end care through a centralized system. The solution was developed using React with TypeScript, .NET Core 3.1 APIs, and Azure SQL, with healthcare, telehealth, payment, messaging, and AI integrations to support both virtual and in-person consultations.

Below are the major features offered by the HealthReach platform

Patient & Clinical Record Management

The platform maintains centralized patient demographics, medical history, allergies, vital signs, clinical reports, consultation notes, diagnoses, observations, treatment details, and other care-related information.
Referral Management

Administrators can record, assign, and manage patient referrals, while clinicians can access referrals allocated to them through role-specific workflows.
Appointments & Virtual Consultations

Clinicians can manage availability, schedules, and appointments for both in-person and virtual consultations, with secure video interactions supported through Twilio.
AI Transcription & SOAP Notes

The solution transcribes doctor-patient conversations in real time and uses AI to generate structured consultation notes, including SOAP-format suggestions.
Prescription Management

Clinicians can generate and manage paper and electronic prescriptions, with secure prescription sharing supported through eRx integration.
Billing, Claims & Payments

The platform manages patient invoices, clinician billing, billing statements, Medicare and DVA bulk-billing claims, historical records, and secure online payments through Commonwealth Bank integration.
Healthcare Data Exchange

Reports, referral letters, and patient information can be securely shared through HealthLink and HL7-compliant healthcare workflows.

Expertise

Tools & Technology

React with TypeScript
.NET Core 3.1 API
Azure SQL
Web-Based Architecture
Role-Based Access Control

Healthcare Integrations & AI Services

HI Services
HealthLink–HL7
MIMS
Medicare & PRODA
eRx
Commonwealth Bank Payments
Twilio
Microsoft Azure Speech-to-Text
Microsoft Azure OpenAI

Result

TatvaSoft successfully delivered HealthReach, a secure virtual clinic platform that enabled the client to centralize mental healthcare operations across clinicians, patients, and administrators. The solution streamlined referrals, appointments, virtual consultations, prescriptions, billing, claims, payments, reporting, and clinical documentation through a unified system. Integration with healthcare, telehealth, messaging, payment, and AI services helped reduce administrative effort while improving care coordination, accessibility, and operational visibility. The HealthReach platform benefited the client by:

Streamlining patient referrals, appointment scheduling, reminders, virtual consultations, prescriptions, billing, and reporting within a centralized platform.
Improving coordination between clinicians, patients, administrators, laboratories, healthcare services, and payment providers through integrated digital workflows.
Reducing documentation effort by transcribing doctor-patient conversations and generating structured clinical notes and SOAP-format suggestions using AI.
Enhancing access to mental healthcare, improving patient experience, supporting clinic revenue growth, and providing a scalable foundation for future healthcare services.

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