Travel & Hospitality

Self-check-in Kiosk & Baggage Handling Platform

A unified airport platform that seamlessly integrates biometric check-in, automated bag drop, real-time baggage tracking, and flight reconciliation.

Overview

A unified airport ecosystem was delivered to automate passenger check-in and bag-drop processes while enabling biometric identity verification, end-to-end baggage tracking, and reconciliation. TatvaSoft built to address increasing passenger volumes, tight flight turnaround times, and disconnected passenger-processing and baggage-handling systems, the platform also delivers scalable reporting and operational dashboards for airport teams.

Customer

A leading provider of airport automation solutions headquartered in New Zealand delivering baggage handling, passenger processing, and logistics technologies for the aviation industry.

New Zealand

Challenge

Long queues and passenger congestion caused by traditional check-in counters and manual bag-drop processes during peak hours.
Time-consuming passport and identity verification processes that were dependent on manual checks and vulnerable to human error.
Lack of integration between passenger self-service channels, biometric kiosks, the Departure Control System, physical bag-drop equipment, and baggage-sorting workflows.
Limited real-time visibility into baggage location, flight readiness, sorting status, and airport equipment performance.
Performance and scalability issues caused by growing operational databases and large volumes of historical baggage and flight data.
Compliance risks due to manual baggage-to-flight reconciliation and inefficient handling of dangerous-goods declarations.
Lack of centralized dashboards and reporting for departmental KPIs, operational delays, forecasts, historical trends, and performance analysis.

Self-check-in Kiosk & Baggage Handling Platform Case Study

Solution

Our team of experts studied the client’s airport operations and analysed the complexities involved in passenger processing, baggage handling, flight management, reconciliation, and operational reporting. Accordingly, TatvaSoft developed a unified Airport Baggage Handling System and Passenger Self-Service Platform that automates the passenger journey from remote check-in and biometric identity verification to baggage tagging, sorting, reconciliation, and aircraft loading. The solution was built using Angular, .NET Framework, WCF Services, Web APIs, MS SQL Server, PostgreSQL, RabbitMQ, SSIS, SSRS, and Power BI to support reliable integrations, real-time operational control, scalable data processing, and centralized reporting.

Below are the major features offered by the platform

Passenger Self-Service & Biometric Verification

Passengers can check in remotely using their PNR, select seats, complete dangerous-goods declarations, generate boarding passes, and verify their identity through facial recognition.
Automated Bag Drop & Tagging

The system enables passengers to weigh, validate, tag, and drop their baggage independently, including automatic printing of standard and heavy-bag tags.
Airline & Airport System Integration

A middleware layer connects self-check-in portals, biometric kiosks, bag-drop equipment, and the airline Departure Control System through APIs and backend services.
Flight & Baggage Handling Management

Airport teams can centrally manage inbound and outbound flights, code-share operations, schedules, sortation rules, baggage throughput, and system capacity.
Baggage Reconciliation

Each bag is matched with the correct passenger and flight using scanning history, reducing compliance risks and incorrect baggage loading.
Bag Tracking & Equipment Management

The platform provides end-to-end baggage traceability while supporting the configuration and monitoring of conveyors, sorters, bag-drop units, and other airport equipment.
Data Warehouse & ETL Processing

Operational data from live airport systems is extracted, transformed, and consolidated into a scalable data warehouse for historical analysis and reporting.
Dashboards & Enterprise Reporting

Power BI dashboards and SSRS reports provide visibility into flight readiness, delays, baggage throughput, forecasts, equipment performance, and departmental KPIs.

Expertise

Tools & Technology

Angular
.NET Framework
WCF Services
Windows Services
Web APIs
MS SQL Server
PostgreSQL
Azure DevOps

Integration, Messaging & Reporting Services

Departure Control System Integration
Biometric Kiosk Integration
FluentMigrator
RabbitMQ
SSRS
SSIS
Power BI
AWS

Result

TatvaSoft successfully delivered a unified Airport Baggage Handling and Passenger Self-Service solution for the travel and hospitality domain, enabling the client to modernize passenger processing and baggage operations across airports. The platform connected self-check-in, biometric verification, bag-drop, baggage sorting, reconciliation, flight management, and reporting into a centralized ecosystem. This reduced manual dependency, improved operational visibility, strengthened compliance, and created a smoother passenger journey from check-in through baggage loading. The solution benefited the client by:

Reducing passenger queues and processing delays through remote check-in, biometric kiosks, and automated bag-drop workflows.
Improving baggage accuracy and traceability through real-time tracking, barcode scanning, reconciliation, and centralized flight-control processes.
Enhancing coordination between passengers, airline systems, airport staff, baggage equipment, and the Departure Control System.
Providing operational dashboards, historical analytics, and centralized reporting to support faster decision-making and performance monitoring.
Lowering manual effort and operational costs while improving turnaround time, compliance, reliability, and overall passenger satisfaction.

Ready to Build Your Custom Application Solution?

Tatvasoft is a reputed CMMI level 3 software and mobile app development company. When it comes to software development companies, Tatvasoft strives to be the best.

Request a Proposal