Top Outsourcing Questions to Ask Potential Outsourcing Vendor

Many businesses may look for ways to cut costs, improve development efforts, increase efficiency, and maintain profits through outsourcing software development. The answer to outsourcing or not has a unanimous answer that says yes, everyone should, but by collaborating with the right outsourcing provider. 

Here are a set of common outsourcing questions often presumed by businesses and that makes the process of development chaotic. So, instead of presumption, you must directly ask these questions to your potential outsourcing provider. They should provide them with satisfactory and convincing answers. Each question will help you understand the company’s compassion and skills in technology and towards the business.

Before you start throwing up your questions to the potential outsourcing partner, it is vital to hold on to all the stakeholders and align them with your thoughts. Show them what you expect from them which will lead them to a long-term and happy partnership. Let’s get started with the software outsourcing model used and the reasons why it is preferred. 

1. Have You Ever Worked On a Project Similar to Mine?

The main intent of this question is to understand whether the potential outsourcing partner has worked with some kind of company or the same type of project. As mentioned, we have strategically defined these questions so that when you ask this question, you can get answers to the other 4 questions too.

As with this question, we are trying to evaluate the potential of software development companies. This question gives answers to 4 other questions like 

  1. If the potential outsourcing company has worked in the same industry?
  2. If the potential Software Outsourcing company has worked with any peers?
  3. What type of services in a specific domain have they worked for?
  4. What is the type of company size they can serve?

So, these are some of the hidden questions that are attached to this main question, which will disclose all the answers you need to know about your potential partnering business. Also, with this, you will get clarity on which partner to pair up with. They will also show comparable projects for similar use cases, in addition to having industry expertise. Inquire about concrete examples from potential partners. Is it possible for them to link to certain websites? Put you in touch with a previous customer? Share data-driven case studies that demonstrate the value they provide.

2. What Technologies Do You Use?

What Technologies Do You Use?

This is the most important question that comes to the minds of client companies who want to outsource their services. Your first query will almost certainly be about the outsourced software development team’s technical training and experience. You must satisfy certain standards for your project, so inquire about the team’s professional training and experience. You might inquire about other projects that are comparable to the one you want.

Your business might need .NET technology and this outsourcing company are not proficient in .NET development services and you find this after you have collaborated with the business. Thus, asking the right question is extremely important for your business. Find out whether your potential outsourcing partner is willing to assist you in overcoming future obstacles. You must know all these questions 

  1. Have they worked with big data analytics before? 
  2. Is it possible to create artificial intelligence?
  3.  What is machine learning? AR/VR?

If yes, then can you show the case studies to understand the complexity level? You could also inquire about quality assurance tools and testing kinds to see whether this supplier offers appropriate testing (functional, performance, and security) and if they use automation to streamline the process.

3. What is the Ideal Timeline and Process?

You must know and inquire about how much time they normally take for prospective software outsourcing business. You could be curious about how they’ll approach your project and how they’ll keep you updated on its development. This will assist in establishing clear expectations for project completion. When can it be done and what has to be done if the project is delayed for any reason?

When you hire a software development outsourcing firm, you must get the answer to this. The time and schedule are of extreme importance for any business so that they can predict the market and how will their developed app will perform. This will help you accelerate your business’s growth, but only if you choose wisely. Before choosing a software development outsourcing firm for your project, make sure they pass these tests.

4. How Involved Do You Keep Us(the Client) in the Development Process?

This is another tactical question that will also answer many other questions such as 

  • What type of collaboration tools do they use to provide real-time updates?
  • How frequently you will get an update on your project?
  • Who all are involved in this process of developing software?
  • How much access do you get from the development team?

With this question, we are sure you will get an answer to all these minute details. These smallest pieces of information are very important as they let you know more about the third-party outsourcing company.

In the outsourcing business, asking for an estimate is quite common. It will tell you how long the job will take and how much it will cost and ensure software quality by your engagement. One business may be able to provide your goods faster but at a slightly greater cost, therefore it may be preferable to spend a little more and receive the results sooner in this situation. There are tools that they use to communicate such as Slack, Google Hangouts, or Skype by Microsoft for providing day-to-day updates. 

5. How Do You Communicate During the Project?

Communication is essential to the success of any endeavor. So, businesses should ensure that communication from their potential business outsourcing development team is up to date. Make sure to inquire about the communication techniques used by development businesses and that they match your expectations. 

There should be timely updates on any of the milestones achieved during this process or if any modifications are made. If there is a group call or an individual meeting, which stakeholders are involved and how is the work being communicated? More questions should be answered when you get to ask this question

  • When does their group meet?
  • What is the frequency with which you can anticipate meeting with them?
  •  Do they have project managers who work directly with their clients? 
  • What are the tools or software that they employ for communication?
  • How do communicate regular updates?

You will have a better understanding of the firm’s communication style by answering these questions. Consider how this would work for your company once you have that knowledge. Before you choose a partner and go forward, make sure everyone is on the same page.

6. What Security Measures Do You Have in Place?

Business process outsourcing involves complex privacy and data security concerns, which must be kept in mind while you choose an offshore vendor. When you work with a remote team, you’ll be sharing all the confidential information by allowing them to access all the data, so ask: 

  • How do they preserve their facility from interference,
  • How do they protect their confidential information and 
  • How do they preserve their customers’ information?

Despite this, ask them what are the data recovery and business continuity plan. Is all the data backed up in the Cloud? What happens when a developer is eliminated?

7. What are the Financial Terms?

Discussing the cost of the best payroll outsourcing services with your development partner allows you to estimate the value and effort they invested in the development process. Do not take outsourcing developers as an expenditure, take it as an investment! Estimate the performance of a company and invest in its excellent outsourcing services. You won’t be dissatisfied with the software solutions offered by the outsourcing companies.  

To improve business efficiency, the development team must work collectively to achieve all the goals and high job performance. For this, outsourcing companies provide suitable developers to completely fulfill your project requirements. When you’re working with an outsourcing development company, you’re one step closer to your business success.

8. What are the Mechanisms to Ensure The Success of Collaboration?

Developing exceptional software is a challenging task that requires cutting-edge solutions. The other is to ensure that the system controls and fallback plans are in place to build great software without compromising on quality. 

For every business, success is a must and a great way to do that is to enable knowledge sharing across both companies. What is the communication pattern for technical and business inquiries? More importantly, when something goes wrong, how can it be handled? There should be a clear strategy to solve the problems. 

If the employee retention rates are comparatively low, this might affect the efficiency of the collaboration as well. So make sure to estimate the team stability so that software developers are not joining and leaving your project frequently.

9. What is Their Company Culture and Value Proposition?

According to a report, businesses with a strong culture are estimated to gain around 15% more revenue growth for more than three years. On that assumption, an offshore software development company with a great working culture will undoubtedly affect your partnership. So ensure your culture matches your chosen outsourcing service provider and ask them:

  • What are the company values you uphold?
  • How do you increase employee retention?
  • Do you hold employee engagement projects?
  • Do you offer employee benefits and incentives?
  • What are the employee suggestions?
  • What are your strategies to improve the working experience of your employees?
  • How is your connection with your customers?
  • What is the process to take employees’ or clients’ feedback or suggestions?

Ask your development team about a company Value Proposition that can help you to figure out their edge over their competitors. By doing this, your company can stand out from the rest of the other outsourcing providers and ask them questions like:

  • How is your company different from other outsourcing companies that offer the same services as yours? 
  • What are your core services?
  • Do you provide any special characteristics or services that other companies do not have?

10. Conclusion

This entire blog focuses on which type of questions will give you a clearer picture of your potential business outsourcing partner. Certainly, there are multiple options and businesses need to choose that fits their requirements. Choosing the right partner will give them benefits that will help them achieve higher profitable results. As a business, you will be able to expand your technology teams at offshore locations. You can design and create user-centric online apps and solutions, and drive digital transformation for your business. With the right questions and answers, you’ll be able to confidently outsource and harness the skills you need to complete your software development project.

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Itesh Sharma

Itesh Sharma is core member of Sales Department at TatvaSoft. He has got more than 6 years of experience in handling the task related to Customer Management and Project Management. Apart from his profession he also has keen interest in sharing the insight on different methodologies of software development.

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    1. Noah

      If you are outsourcing for the first time or you have already done so, and you think you are not confident in dealing with an outsourcing partner. You must read this article. It mentioned several questions, which you can ask with your outsourcing partner. So that you will not get fooled by them.

    2. Neeti Singh

      Thanks for sharing the article. This article mentioned some of the important questions which can help you to negotiate better with your outsourcing partner. Completely studying these questions you will learn very important things.