Insurance and Claim Process Management

Inquiry Management System

This module is used to manage all the inquiries made through calls or websites.

• Manage all the inquiries received via call, website, and other platforms in one place.
• Generate graphs, and reports after analyzing the inquiries.

Claim Support Management Portal

This module is used to manage claims for which admin staff also get customized options.

• Designed a simple and user-friendly UI for the customers to easily register the claim.
• Integrated a messaging and calling system to stay in contact with suppliers and drivers.
• Policyholders have direct access to technical specialists, managers, etc. for their claims.
• The backend system shows all the possible solutions for the registered claims.
• Admins can customize these solutions as per the claim requirements.
• Generate customized reports regarding claims.

Policy Management System

This module helps in policies management.

• Keeps all the records of policyholders in one place.
• Gives reminders to sub-admins as well as customers when the policy is about to expire.
• Highlights the key information of all the policyholders.
• It also keeps a record of past claims, premium amounts, etc.
• Tracking of the ongoing policies, their claims settled, remaining amount, etc. in one place

Trading Account Management

This module is used to manage all trading that happens with the manufacturers.

• It connects with various manufacturers directly via a portal.
• Keep a record of all the transactions, invoices, items purchased and returned, etc. in one place.

Online Compliance Tool

This module enables automation for compliance management.

• It automates various processes like report generation, data analysis, etc.
• It also helps in the policy management process.

Roadside Assistance Management System

This module is used to manage roadside assistance systems by integrating it with other tools.

• This module keeps a record of all the available resources and location-wise inventory for roadside assistance.
• Integrated various tools and applications like google maps, Twilio, etc.

Inventory Management System

This module is used to manage claims for which admin staff also get customized options.

• Keeps record of all the location-wise inventory that the company has.
• Gives alerts when any particular item’s stock is about to finish.
• This system is connected to the trading account management system so that one admin can verify past invoices and other required details.

In-House Resource Management System

This module helps in managing in-house resources and is also connected with third-party service providers.

• Maintain the list of all the available resources with detailed profiles and descriptions.
• In-House Resource tracking and management system for all the issues.
• Connect with the manufacturers and third-party service providers for resources.
• Developed a ticketing system to manage all the resources.

Feedback Management System

This module helps in keeping track of the feedback and suggestions.

• This module includes the responses from the clients and partners after resolving inquiries and claims.
• It also separates positive and negative feedback so that management can work better in particular areas.